Coronavirus Information & Segal Gardens

Helping to reduce risk

UPDATED 21st October 2020

Visiting during Covid 19

As we all know the pandemic concerns remain and we are seeing an increase in infection rates not only within St Helens but in neighbouring boroughs too. Following our local network meeting with local authority and other care services it continues that visiting opportunities are to remain restricted. This is not news we all want to hear but we think you will agree that safety and welfare is above paramount for our residents, staff and visitors. Please stay and safe and look after each other.

“We would like to express our many thanks to you and all the staff at Segal Gardens for their endeavour in keeping …… and all the residents safe at this dreadfully demanding time. Please convey our best wishes to everybody and look forward to happier times.” Family Feedback October 2020  

“Thank you to Segal Gardens and Angela, for mine and Tom’s window visit to see our Daughter after 6 months lovely to see her face and her smile 😀 thank you all involved it’s made our day xx 🥰❤Family Feedback September 2020

“I feel during the Covid pandemic the managers have worked extremely hard to protect both staff and residents and the service as a whole. From changes to the rota with shorter working hours and more rest days, providing transport to and from work to keep us safe, ensuring we were all fed, regularly updating families and being available for staff anxieties around the virus offering guidance to us all and keeping the team positive these are just a few of the things from a very long list. The managers are basically working 7 days a week ensuring everyone is safe. They deserve recognition for everything they have done and are still doing today. I would personally like to say a big THANK YOU.” Staff feedback July 2020

Care Quality Commission Covid 19 assessment of our service.

Following an assessment by the Care Quality Commission to review our Covid 19 – Emergency Support Framework (ESF) we wanted to give feedback that our outcome was very positive. The assessment reviewed our response to ‘safe care and treatment’, ‘staffing arrangements’, ‘protection from abuse’, ‘assurance processes and ‘monitoring and risk management’. We hope it is reassuring to know that at this time of great challenge we are striving to ensure that your loved ones, our team and the service in general is priority.

Latest updates of Covid 19 and Segal Gardens

In review of the recent government advice and guidelines into managing and preparing for the Coronavirus pandemic we have decided to maintain our progressive measures to help the isolation of the virus for our residents, staff and service.

As you will be aware the government has continued to promote the restriction of unnecessary social contact. We understand that contact with your loved ones is never unnecessary and do not wish to imply otherwise. But we must consider the importance of giving as much opportunity for the Coronavirus to be restricted access to Segal Gardens and impair the health and welfare of your loved ones and our staff until we are given an absolute assurance from government that it is safe to do so. This is our best interest response to keep your loved ones, our staff and our service safe.

As a result, we must maintain the necessary action of restricting all visitors both family and professionals to Segal Gardens and for residents to have home leave periods. This was part of the government briefing on 31st May 2020 in which the scientific adviser highlighted that care homes are not just about the elderly population but younger adults must be considered. Residents who find social distancing rules difficult to follow must be protected. The general changes from 1st June 2020 are advisory but in a care home setting it is very important that the level of infection is kept very low because it is an accumulation of a number of vulnerable people. The government state this is being looked into by the NHS and until this is released that for care homes it is too early to be changing contact planning.

As the COVID-19 outbreak levels, the care and safety of our residents, relatives and our staff continues to be our priority.

We understand the importance of family contact for our residents, though also appreciate the support we have had from families to implement these measures in order to keep our most vulnerable people safe. Our teams will be encouraging and supporting residents and families to keep in touch using technology.

We accept and will fully support that some families may decide that they would prefer to have their loved one home for a period of time during this outbreak to ensure they have open and available contact. In such cases, we will arrange and do all we can to prepare and support for this to take place. We ask that you arrange this with us so we can ensure that every practical requirement is met.

In the possible consideration that Segal Gardens has a reason of virus outbreak we will take the unprecedented action of restricting all contact and external activities for the duration of time as specified by the government at the time.

We are further mindful that our staff team may inadvertently become infected in their own daily life and whilst they are vigilant it is inevitable that we lose team members for a temporary period whilst they are isolated. In such cases we will endeavour to maintain the same safe, sound and supportive service we always promote but we ask for your understanding that the normal opportunities, activities and experiences that we strive to attain may be temporarily reduced. This is also the case as social areas and opportunities are closed based on their own requirements and guidelines.

We wish to reassure you that as a service we are committed to doing all we can to reduce any impact on your loved ones, our staff and service as a whole. This is a worrying time and situation for us all to be in and due to the nature of the virus it is not clear just how intensive and the duration this will last. It is clearly evident that greater measures are to be taken by government and we are striving to be prepared for these procedures.

General Advice

    If You feel unwell. This is especially important if you have a fever, a cough, shortness of breath or high temperature. Please visit the NHS website for the full list of coronavirus symptoms:

    You have recently returned from any country on the government’s high-risk list, please avoid all visits until further notice. Check Gov.UK’s list here:

    The most effective way of preventing transmission is to wash your hands with soap and water NHS handwashing advice here:

    We also recommend using hand sanitiser with at least a 60% alcohol content

    Please cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put used tissues in the bin immediately.

We will continue to monitor all government advice and update our approach in accordance with the latest recommendations.

Thank you for you support

We hope you enjoy this fabulous rap video. Fun and educational 🙂