We value feedback from others and think it is important to share it with you. The shared words of families, staff and professionals speaks dividends as an indication of the commitment of Segal Gardens to strive to be of the highest standards.
Our March 2022 Service Questionnaire gave further reassuring feedback that Segal Gardens maintains standards and a commitment that remains after 22 years of proud service.
Effective – 96.7%
Caring – 99%
Responsive – 95%
Well-led – 95%
This is collated from staff, family and professionals which we feel illustrates a wide breadth of experience and also roles.
Some of the feedback states –
‘I have no concerns at all, it is a very well run care home the management and staff are very polite and caring. Through the pandemic they have kept clients safe which has been very hard they all deserve 100 per cent praise 👏’
‘both staff and management are working together to make the site COVID free, and to make sure there is little obstruction to the lives of the residents/staff.’
‘I believe that Segal Gardens is a nice place to work, as part of the health and social care industry. I believe the staff have a lot to offer when it comes to: support , knowledge of residents (care plans, risk assessments etc)’
We recently conducted staff awareness into what is important in their role and consider what they actually compliment and the importance of their role. Here is some of their feedback which we feel illustrates the ethos and commitment of our staff and our service.
‘ To be treated with the dignity, respect and care that our residents deserve’ Staff Feedback Nov 2021
‘ knowing that all their personal needs are being met and done so respectfully, health needs are monitored, and that their day’s are made up of activities they enjoyed with independence promoted, and that they never feel isolated and always someone there they can talk to.’
‘as a support worker we have a responsibility to treat all residents with respect and dignity while we provide the best possible care and support to meet the individuals needs.’
‘To be treated with the dignity, respect and care that our residents deserve. To be cared for by a team who are trained to a high standard and committed to producing outstanding care. A team who will always promote good practice and do their best and support whatever needs they may have. For residents to feel safe and supported in a happy and welcoming environment.‘
‘To treat every person as an individual using person centered care, giving informed choices and maintaining high standereds of dignity and respect in all aspects of care and assistance’
Feedback‘It’s been an extremely tough time for Segal Gardens, but during the pandemic the management and staff has kept us well Informed, of the i.e., activities they have done, put photos on social media which has been heart-warming with not being to see our loved ones.’ Family Feedback February 2021
‘The service has performed to a high standard and we have confidence in the exceptional service given to keep our son safe’. Family Feedback 2021
I Think you should all be so proud of your hard work and efforts not to mention all your personal sacrifices. The family’s you support must be so thankful for keeping their loved ones safe in this scary time. Keep up your hard work and we pray that the light at the end of the tunnel is not that far away xx‘ Segal Gardens follower on Facebook June 2020
Thank you to Segal Gardens and Angela, for mine and Tom’s window visit to see our Daughter after 6 months lovely to see her face and her smile thank you all involved it’s made our day xx Family Feedback over Coronavirus support September 2020
‘The care home is always in touch to say everything is fine, couldn’t ask for anything else god bless you all xx
Many thanks‘ Family Feedback over Coronavirus support April 2020
‘I Think you should all be so proud of your hard work and efforts not to mention all your personal sacrifices. The family’s you support must be so thankful for keeping their loved ones safe in this scary time. Keep up your hard work and we pray that the light at the end of the tunnel is not that far away xx’ Segal Gardens follower on Facebook June 2020
RE PANDEMIC – ‘HWCGS Care have done everything in their power to keep our loved ones safe and nothing is too much trouble for management and staff. Phone calls every week on the activities they have done and how my daughter has done during the week. A very well managed care home, especially during these difficult times.’ Family Member November 2020
‘Good service/accommodation for adults with support needs.’ Placing Social Worker November 2020