Our inspections are now completed and we are thrilled with the outcomes.Our CQC inspection resulted with a wonderful achievement of Good with an outstanding outcome in ‘effective’. This is truly indicative of our ethos and vision to provide ‘safe, sound and supportive’ care since our development in 2000 our inspections have always shown this in results and oucomes.
The Raven Room
This is our new meeting, family and social room. It is a purpose built building and will be open for full use in Spring 2019. It is a wonderful, spacious building that will serve so many purposes. Inside the Raven Room
Quality Assurance FeedbackOur most recent 2 monthly quality assurance formsFebruary 2019 are now collated. We reviewed how ‘RESPONSIVE we are as a service. We scored Resident- 100%Staff:- 91% Families - 100%Significant Resident comment stated:-‘I feel cared for off all the staff. I feel safe. I feel I’m listened to’ PW September 2018Significant Professional comment stated:-This is a wonderful placement. All the staff are person centred and it is clear that everyone who lives there is valued and given the highest level of care'. Placing Social Worker 2018Significant Staff comment stated:- ‘ training and supervision places residents at the center of all care decisions/ It is a safe and professional establishement’ 2019Thank you for all who participated.
We are thrilled to have received a successful outcome in ourCQC inspection with an overall srandard of ‘Good’ with‘Outstanding’ in effective